Md's CV
Profile summary
Chat Support Executive with over five years of experience in data entry and customer support, entering, verifying, and maintaining high-volume business data across Salesforce, HubSpot, Zoho CRM, spreadsheets, and internal databases. Maintains a typing speed of thirty five plus words per minute with ninety five plus percent accuracy on deadline-driven tasks, while also bringing proficiency in Google Sheets, Microsoft Excel, written communication, and remote operations to support organizational workflows, meeting scheduling, and managing email.
Key skills
TechnicalDigital Record Keeping and File Organization
ProfessionalData Entry and High-Volume Record Maintenance Data Verification Formatting and Reconciliation Salesforce HubSpot Zoho CRM Google Sheets Microsoft Excel Attention to Detail on Repetitive Deadline-Driven Tasks Virtual Assistance and Administrative Support Inbox Management Calendar Scheduling and Appointment Coordination SOP Documentation and Process Improvement Research and Operational Support Time Management Across US Time Zones Complaint Resolution and Escalation Handling CSAT FCR SLA Jira
Professional experience
Chat Support ExecutiveJan 2025 - Present
V5 Global (Blinkit Process)- Provide real-time customer assistance through chat support, handling inquiries, complaints, and service requests with accuracy and professionalism.
- Assist customers with orders, deliveries, payments, and account issues on the Blinkit platform, ensuring a smooth and hassle-free experience.
- Maintain high customer satisfaction by resolving issues promptly and delivering clear, professional communication.
- Consistently meet daily targets for response time, resolution rate, and quality standards in a fast-paced environment.
Chat Support ExecutiveJan 2024 - Jan 2025
Tech Mahindra (Milk Basket Process)- Provided real-time customer assistance through chat support, handling inquiries, complaints, and service requests with accuracy and professionalism.
- Assisted customers in managing orders, payments, and subscriptions on the Milk Basket platform, ensuring a smooth and hassle-free experience.
- Maintained high customer satisfaction by resolving issues promptly and delivering clear communication.
- Consistently met daily targets for response time, resolution rate, and quality standards in a fast-paced environment.
Technical Support ExecutiveJan 2023 - Jan 2024
TTEC Ahmedabad (eBay North America Buy Email Team)- Delivered email-based support to eBay North America customers, assisting with purchase-related queries, order tracking, cancellations, and account issues.
- Ensured high-quality written communication, maintaining accuracy, professionalism, and a customer-first approach in every interaction.
- Consistently achieved performance targets including response time, customer satisfaction (CSAT), and resolution rate.
- Contributed to a positive customer experience by balancing empathy, problem-solving, and brand compliance in a fast-paced environment. Customer Support Executive Teleperformance | June 2021 - January 2024, Indore, India
- Managed 200+ client interactions weekly via calls, chats, and emails while maintaining a 95% resolution efficiency rate.
- Improved client satisfaction scores (CSAT) by 20% by strengthening service delivery and response quality.
- Maintained compliance with quality assurance standards and documentation requirements across all client interactions.
- Analyzed client feedback to identify recurring issues and recommend process improvements.
Customer Support ExecutiveJun 2021 - Jan 2024
TeleperformanceIndore, India- Managed 200+ client interactions weekly via calls, chats, and emails while maintaining a 95% resolution efficiency rate.
- Improved client satisfaction scores (CSAT) by 20% by strengthening service delivery and response quality.
- Maintained compliance with quality assurance standards and documentation requirements across all client interactions.
- Analyzed client feedback to identify recurring issues and recommend process improvements.
Customer Service ExecutiveJan 2019 - Jan 2020
Concentrix Daksh Pvt. Ltd.- Handled email, voice, and chat support for Apollo Munich Health Insurance and HDFC Ergo Health customers, resolving queries related to policies, claims, and services.
- Worked in the retail and technical support team for Amazon (US), providing assistance with e-commerce transactions, product inquiries, and troubleshooting.
- Delivered consistent customer satisfaction by managing high-volume interactions across multiple support channels.
Education
Higher Secondary EducationJan 2017 - Jan 2019
St. Thomas Topchanchi, Dhanbad- C.B.S.E
Languages
English · Fluent
Hindi · Fluent